Effective date: January 3, 2026
This policy applies to purchases made through the Muscle Deficient Vegan store. Merchandise is made-to-order and fulfilled by Printful.
Digital products (e-books, downloads)
Because digital products are delivered immediately and can’t be “returned,” all digital product sales are final unless otherwise stated on the product page.
If you have trouble accessing your file, contact me and I’ll help you get access.
Coaching and services
Coaching/services are time-based and delivered over a period of time.
- No refunds are offered for coaching time that has already been delivered
- If you cancel a recurring plan, cancellation applies to future billing periods (you keep access through the end of your current paid period).
- Any special guarantees or refund exceptions (if offered) will be stated on the specific coaching sales page/checkout page.
Printful merchandise (apparel & merch)
My responsbility to you
If there’s a problem with your order, you should contact me first. I’m responsible for helping you get a fair resolution. Printful is my fulfillment partner, and I’ll coordinate with them behind the scenes when a replacement or refund is needed.
Made-to-order policy (returns/exchanges)
All merch is made to order. Because of that, I do not accept returns or exchanges for change-of-mind reasons (for example: wrong size selected, changed your mind, or you prefer a different color/style).
I do cover problems that are within my control and/or the fulfillment process—specifically:
- items that arrive damaged
- manufacturing defects or print quality problems
- misprints
- the wrong item received
Please review the product description and size chart before ordering. If you’re between sizes, I generally recommend sizing up.
Quality issues or fulfillment errors (damaged, defective, misprinted, wrong item)
If something arrives with a quality issue or fulfillment error, I’ll work with you to make it right. This is typically through a replacement (reprint/reship) or, when appropriate, a refund.
Please report issues within 30 days of delivery so I can verify details and submit the required documentation for resolution.
To request help, contact me with:
- your order number
- a short description of the issue
- clear photos of the item (and packaging, if relevant)
Once verified, I’ll submit a problem report to Printful and coordinate the resolution. In many cases, you won’t need to return the item.
Shipping Issues (lost packages / late deliveries)
My responsbility to help
If your package is late, missing, or something looks wrong with tracking, contact me first. I’ll help you investigate what happened and I’ll coordinate next steps (carrier checks, address confirmation, and replacement or refund if eligible).
Lost in transit (no delivery)
If a package appears lost in transit, it must be reported within 30 days of the estimated delivery date so I can open the appropriate investigation and submit any required claim documentation.
To help me move quickly, I may ask you to:
- confirm the shipping address, and/or
- contact the local post office/carrier to help locate it.
If the package is confirmed lost and the order is eligible, I’ll work to arrange a replacement shipment (and in some cases a refund, if replacement isn’t possible).
Marked “Delivered,” but not received
If tracking shows the package was marked delivered but you didn’t receive it, contact me right away. I’ll help you:
- confirm delivery details (delivery location, carrier notes, etc.)
- check common delivery issues (neighbors, leasing office/front desk, parcel lockers, etc.)
- determine the best available resolution based on what we find
Orders returned to sender / address issues
If an order is returned due to an address issue (for example, an insufficient/incorrect address, refusal, or unclaimed delivery), reshipment and any additional shipping costs may be required. Please double-check your shipping details at checkout.
Brazil exception (if applicable)
For orders shipped to Brazil, customers may have a legal right to cancel within 7 calendar days of receiving the order (“right to regret”). If this applies, contact me as soon as possible.
How to contact me
To report an issue, please contact me with:
- order number
- name + email used at checkout
- photos (for quality issues)
- your preferred resolution (replacement or refund, if applicable)
